Maria had ordered a birthday present for her sister, and the company promised it would arrive on Tuesday. On Wednesday morning, however, there was still no parcel at her door. She was feeling anxious because the party was on Saturday. While she was drinking her coffee, she checked the website and saw a strange message: the package had been left with a neighbour. Maria did not know which one. She walked along the corridor and knocked on three doors. At the first flat, nobody answered. At the second, a man said he had not seen anything, although he admitted that he had been away all week. Finally, a kind woman at the third flat smiled. She had been waiting at home when the driver rang her bell, and she had put the box safely in her kitchen. "I'm so sorry," she said. "I forgot to leave a note. I was distracted by a phone call." Maria was relieved and thanked her warmly. Back in her flat, she opened the box to make sure nothing was damaged. The gift was perfect. She decided she would complain to the company about the poor information, but only politely. If they respond quickly, she will probably order from them again. Then she began to wrap the present, feeling delighted that the problem had ended so well, and she wrote a short message for her sister.